Monthly Archives: February 2011

Do you need Cloud Computing?

Cloud computing is a term that still means very little to most non techie’s. You may also hear staff saying that your business needs Citrix, (one of the most common enablers). So what is this all about? The compelling advantages … Continue reading

Posted in being efficient, cost cutting, customer service, Information Management, leading change, leading change management, service delivery | Tagged , , , , , , , | 2 Comments

What is Change Management?

I like the idea that change is mostly about Leadership. As a practitioner I have discovered that genuinely involving staff in implementing the change is the key. Put simply, leading others to change themselves works best in the long-term. A … Continue reading

Posted in communication, Implementing Change, leading change, leading change management | Tagged , , , | 2 Comments

Truly Excellent Customer Service

Here is a great story that came back to me during a recent conversation about customer service. My ability to recall it is even more remarkable because it happened over 10 years ago. A hotel in San Francisco, in winter. … Continue reading

Posted in being efficient, communication, customer service, Interim Management, leading change, leading change management, reputation management, service delivery | Tagged , , | 3 Comments

Futurology

There are a number of drivers of global business change coming our way in the next 10 years or so. The key ones as I see it at the moment are: West – East power-shift, especially the growing dominance of … Continue reading

Posted in communication, Information Management, Interim Management, leading change management | Tagged , , , | 7 Comments