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Cloud computing is a term that still means very little to most non techie’s. You may also hear staff saying that your business needs Citrix, (one of the most common enablers). So what is this all about? The compelling advantages … Continue reading
I like the idea that change is mostly about Leadership. As a practitioner I have discovered that genuinely involving staff in implementing the change is the key. Put simply, leading others to change themselves works best in the long-term. A … Continue reading
Here is a great story that came back to me during a recent conversation about customer service. My ability to recall it is even more remarkable because it happened over 10 years ago. A hotel in San Francisco, in winter. … Continue reading