Monthly Archives: June 2013

Are you leading or implementing change?

Many managers and change consultants advocate holistic and collaborative approaches to change. Typically they use phrases such as; “cultivating a change culture” or “empowering people to change” or “advocating change to allow its benefits room to breathe and grow.” I agree with, and prefer to … Continue reading

Posted in change management, Implementing Change, Leadership, leading change, leading change management, project management | Tagged , , | Leave a comment

How to communicate well

This week I want to say something on the power of repetitive communication. Here it comes. Something worth saying, should be said often. This is an important and simple thing that some people overlook. They forget that repetition is essential for great communication. … Continue reading

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Five ways to improve customer communications

How good is your organisation at communicating with its customers? Here are five tests to assess your customer experience maturity. In many organisations departments are working towards short-term silo based targets. If so, they might behave in the following ways: … Continue reading

Posted in communication, customer service, Information Management, service delivery | Tagged , , , | 4 Comments

The key to an Interim Manager’s CV

Interim managers need to communicate well. Our CV is part of the initial  communication. I have several versions of my CV developed over 10 years. Now, I am not saying that mine is the best out there, but it is … Continue reading

Posted in communication, Curriculum Vitae, Interim Management, reputation management | Tagged , , | Leave a comment