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Many managers and change consultants advocate holistic and collaborative approaches to change. Typically they use phrases such as; “cultivating a change culture” or “empowering people to change” or “advocating change to allow its benefits room to breathe and grow.” I agree with, and prefer to … Continue reading
This week I want to say something on the power of repetitive communication. Here it comes. Something worth saying, should be said often. This is an important and simple thing that some people overlook. They forget that repetition is essential for great communication. … Continue reading
How good is your organisation at communicating with its customers? Here are five tests to assess your customer experience maturity. In many organisations departments are working towards short-term silo based targets. If so, they might behave in the following ways: … Continue reading