Category Archives: being efficient

Reducing costs without killing business

How do we decide what costs we should cut when making efficiency savings in our businesses? There are many ways to do this, but here is a method that you can use with staff, in a workshop environment. How to … Continue reading

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Increasing your network traffic

Have you ever wondered why there is only one eBay or only one Wikipedia? This is about the imbalance that popularity causes on the internet. It is as if there are only one or two places for each category of … Continue reading

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Growing your network

It starts with Homophily, defined by Wikipedia as “love of the same”. It is the tendency for us to group with others who are similar. It can apply to status, where people with similar social status associate with each other, … Continue reading

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Do you need Cloud Computing?

Cloud computing is a term that still means very little to most non techie’s. You may also hear staff saying that your business needs Citrix, (one of the most common enablers). So what is this all about? The compelling advantages … Continue reading

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Truly Excellent Customer Service

Here is a great story that came back to me during a recent conversation about customer service. My ability to recall it is even more remarkable because it happened over 10 years ago. A hotel in San Francisco, in winter. … Continue reading

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An effective measure for Leaders

Leadership is different to management.  We can all agree on that.   Much is written on this subject and I will not repeat it here. What I do want to talk about is how Leadership is often about the balance that … Continue reading

Posted in being efficient, communication, Implementing Change, Interim Management, Leadership, leading change management | Tagged , , , | 7 Comments