Category Archives: communication

How to communicate well

This week I want to say something on the power of repetitive communication. Here it comes. Something worth saying, should be said often. This is an important and simple thing that some people overlook. They forget that repetition is essential for great communication. … Continue reading

Posted in change management, communication, Leadership, leading change, stakeholder management | Tagged , , , , | Leave a comment

Five ways to improve customer communications

How good is your organisation at communicating with its customers? Here are five tests to assess your customer experience maturity. In many organisations departments are working towards short-term silo based targets. If so, they might behave in the following ways: … Continue reading

Posted in communication, customer service, Information Management, service delivery | Tagged , , , | 4 Comments

The key to an Interim Manager’s CV

Interim managers need to communicate well. Our CV is part of the initial  communication. I have several versions of my CV developed over 10 years. Now, I am not saying that mine is the best out there, but it is … Continue reading

Posted in communication, Curriculum Vitae, Interim Management, reputation management | Tagged , , | Leave a comment

Turning negative thoughts into positive action

I have been an interim manager for more than 10 years and… I was recently chatting with a potential client about my assignments. We identified eight projects where ideas, influence, persuasion and a positive outlook were key factors. Here is … Continue reading

Posted in communication, Leadership, leading change, leading change management, service delivery | Tagged , , , , , | 3 Comments

Communicating less is more

This subject has interested me for some years. As a change manager and a father of two I am constantly surprised by the difficulty we have in communicating effectively. If I had a pound / dollar for every time a … Continue reading

Posted in communication, Implementing Change, Interim Management, Leadership, leading change management | Tagged , , , , | 2 Comments

The Power of Coaching in Change Projects

As a serial Change Manager, here is an often overlooked suggestion which works. Firstly, determine why you want to change. Is it a product / service development, restructure of your people and or an improvement in a process. What is … Continue reading

Posted in change management, communication, Implementing Change, leading change, leading change management, stakeholder management | Tagged , , , , | Leave a comment

Ten ways to prevent change project failure

Here are my top ten reasons for change project failure. These are in no particular order. I hope that you will recognise some of these in your own organisations. If not, try asking your colleagues to take a look at … Continue reading

Posted in change management, communication, customer service, Implementing Change, leading change, leading change management, stakeholder management | Tagged , , , , , | Leave a comment

How to choose between a Change Manager and a Project Manager

Project Management and Change Management are often used interchangeably. The confusion is interesting because getting the Project and Change teams to work well with each other pays off significantly. Making the decision about which of these approaches to take at … Continue reading

Posted in change management, communication, Implementing Change, leading change, leading change management | Tagged , , , , | 4 Comments