Category Archives: reputation management

Making decisions using Esse Quam Videri

This was my old grammar school motto. Esse quam videri is a Latin phrase meaning “To be, rather than to seem (to be)”. More on the meaning and history of the phrase can be found on Wikipedia here. It is an interesting phrase, encouraging … Continue reading

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The key to an Interim Manager’s CV

Interim managers need to communicate well. Our CV is part of the initial  communication. I have several versions of my CV developed over 10 years. Now, I am not saying that mine is the best out there, but it is … Continue reading

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How to create a great Digital Personality

In 2008 I was involved in a series of debates about the possible demise of privacy in the digital age. I believe that in 2011 we are now at that point. Some high level indicators might help to explain: Since … Continue reading

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Increasing your network traffic

Have you ever wondered why there is only one eBay or only one Wikipedia? This is about the imbalance that popularity causes on the internet. It is as if there are only one or two places for each category of … Continue reading

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Growing your network

It starts with Homophily, defined by Wikipedia as “love of the same”. It is the tendency for us to group with others who are similar. It can apply to status, where people with similar social status associate with each other, … Continue reading

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Truly Excellent Customer Service

Here is a great story that came back to me during a recent conversation about customer service. My ability to recall it is even more remarkable because it happened over 10 years ago. A hotel in San Francisco, in winter. … Continue reading

Posted in being efficient, communication, customer service, Interim Management, leading change, leading change management, reputation management, service delivery | Tagged , , | 3 Comments

Memories are how we identify ourselves

I heard the title of this blog on the radio this morning.  It made me consider just how much  and how I remember. We live in a sea of stimulus, and human brains have developed to filter and sort the … Continue reading

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