Tag Archives: communication

Do you expect chocolate chips in your cookies?

Many people like cookies, and I am one of those people. I like cookies even more when they have chocolate chips in them. Furthermore, my preference is for plain chocolate, but I like milk chocolate ones too. One day a … Continue reading

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I always wanted to be a procrastinator, but I never got around to it.

I was thinking about decision-making. I made one. I decided to write this short blog about the reality of decision-making. The question I asked was; “How do we know when a decision is made?” and I think the answer is; “When we stop talking about … Continue reading

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How to communicate well

This week I want to say something on the power of repetitive communication. Here it comes. Something worth saying, should be said often. This is an important and simple thing that some people overlook. They forget that repetition is essential for great communication. … Continue reading

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Five ways to improve customer communications

How good is your organisation at communicating with its customers? Here are five tests to assess your customer experience maturity. In many organisations departments are working towards short-term silo based targets. If so, they might behave in the following ways: … Continue reading

Posted in communication, customer service, Information Management, service delivery | Tagged , , , | 4 Comments

The key to an Interim Manager’s CV

Interim managers need to communicate well. Our CV is part of the initial  communication. I have several versions of my CV developed over 10 years. Now, I am not saying that mine is the best out there, but it is … Continue reading

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Why information and data management is like a teenager

In my experience, information management and data management are both, pretty much, misunderstood. End users tend to think of data management as the technology stuff that the guys with the black boxes sort out. They only notice it when it … Continue reading

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Turning negative thoughts into positive action

I have been an interim manager for more than 10 years and… I was recently chatting with a potential client about my assignments. We identified eight projects where ideas, influence, persuasion and a positive outlook were key factors. Here is … Continue reading

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Communicating less is more

This subject has interested me for some years. As a change manager and a father of two I am constantly surprised by the difficulty we have in communicating effectively. If I had a pound / dollar for every time a … Continue reading

Posted in communication, Implementing Change, Interim Management, Leadership, leading change management | Tagged , , , , | 2 Comments